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🎁 30% off!

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đŸ’„ 25% off

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đŸ›ïž 20% off

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🎁 15% off!

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FAQ - Your Frequently Asked Questions

Why subscribe to the newsletter?

By subscribing to our newsletter, you will receive:
‱ The latest news and product launches.
‱ Special offers and exclusive discounts .
‱ Advice and tips for your sporting activities.
‱ Invitations to events and private sales.

How to create a customer account?

  • Click on “Customer Area” at the top of the page and follow the instructions to create an account.
  • You can also create an account during the ordering process.

I forgot my password. How to recover it?

  • Click "Forgot Password" on the login page and follow the instructions to reset your password.

How to order ?

  • Browse our collections and add the items of your choice to your cart.
  • Once ready, click on the cart and follow the instructions to complete your purchase.

Can I change or cancel my order after placing it?

  • You can modify or cancel your order until it has been shipped.
  • Contact our customer service as soon as possible to check the feasibility using the contact form at the bottom of the page or directly to the following address service-client@sportmix.fr

Can I track my order?

  • Yes, once your order has been shipped, you will receive an email with a tracking number that you can use to track the progress of your delivery.
  • You can track your order from your “Customer Area” in the main menu of the site.

Returns, exchanges, refunds

  • You may return items unused and in their original condition for a full refund or exchange.
  • Click on + details to view our returns policy and follow the instructions.
  • You can contact our customer service directly via the contact form at the bottom of the page or via the following email address: service-client@sportmix.fr

How can I contact customer service?

  • You can contact us by email at service-client@sportmix.fr or via our contact form available on the site.

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